Privacy Policy

1. Company Identity & Contact Details

If you have any questions or requests regarding this Privacy Policy, our contact details are:

Business Name: Gutter Cleaning Roseville
Physical Address: 1831 Vernon St, Roseville, CA 95678
Direct Phone: (279) 249-3755
Website: cleanguttersroseville.com

2. Information We Collect

We collect information necessary to deliver accurate estimates, coordinate service appointments, and verify job completion:

• Contact Information: Name, phone number, email address, and service property address provided when calling or requesting quotes.
• Property Details: Number of stories, approximate roof square footage, roof tile material (e.g. concrete tile, composite shingle, metal), tree proximity, and specific drainage issues.
• Field Work Photo Verification: Photographs of gutter channels, roof valleys, downspouts, and ground cleanup taken strictly for quality assurance and texted directly to the client.
• Technical Data: Basic website logs including IP address, browser type, referring URL, and date/time stamps for security and server diagnostics.

3. How We Use Your Information

We use customer information exclusively for legitimate business purposes:

• Providing transparent, accurate gutter cleaning, guard installation, and repair estimates.
• Scheduling service appointments and dispatching field crews to your location.
• Transmitting before-and-after photographic proof of completed work to your phone.
• Processing invoices, work receipts, and follow-up customer satisfaction checks.
• Responding directly to customer service inquiries and warranty requests.

4. California SMS & Mobile Communications Disclosure

We respect your mobile phone privacy and adhere to California telecommunications laws and carrier guidelines:

• No Third-Party Sharing: Mobile information will NEVER be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
• Purpose of Text Messages: SMS communications are restricted strictly to estimate updates, arrival notifications, and field work completion photos.
• Opt-Out: You may opt out of SMS messaging at any time by replying STOP to any text message, or by contacting us directly at (279) 249-3755.

5. California Consumer Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific privacy rights:

• Right to Know: You have the right to request what personal information we collect, use, and disclose about you.
• Right to Delete: You have the right to request deletion of personal information we have collected, subject to legal recordkeeping obligations.
• Right to Correct: You have the right to request correction of inaccurate personal information in our records.
• Right to Non-Discrimination: We will never discriminate against you, change pricing, or alter service quality for exercising your privacy rights.
• No Sale of Personal Data: We do NOT sell, lease, or monetize your personal information to data brokers or third parties.

6. Data Security & Storage

We implement appropriate technical and administrative security measures to protect customer information against unauthorized access, loss, alteration, or disclosure. Customer contact records are stored securely, accessible solely by authorized personnel for customer dispatch and accounting.

7. Third-Party Links & Analytics

Our website may include links to exterior websites (such as city portals or reference resources). We are not responsible for the privacy practices of external websites. We encourage you to read their privacy notices upon departure.

8. Policy Updates & Effective Date

This Privacy Policy is effective as of January 1, 2026, and was last revised on October 12, 2026. Any future revisions will be published on this page with an updated modification date.